Shipping policy

Shipping & Customs Policy

1. Shipping Areas

Our products are shipped both within Japan and internationally.

2. Carriers

  • Domestic deliveries: Handled primarily by Yamato Transport, Sagawa Express, Japan Post, or other carriers designated by the Company.

  • International deliveries: Handled by FedEx or other international carriers designated by the Company.

  • Please note that customers cannot specify the carrier.

3. Delivery Time

  • In-stock items:

    • Domestic: Usually shipped within 3–7 business days after confirmation.

    • International: Usually shipped within 5–14 business days after confirmation.

  • Made-to-order items:

    • Shipped promptly after production is completed. Please check individual product pages for specific lead times.

  • Delivery times may vary depending on customs clearance procedures and local conditions.

4. Tracking

A tracking number will be provided by email once your order has been shipped. Delivery status can be checked via the carrier’s tracking service.

5. Shipping Fees

  • Domestic shipping: Flat-rate nationwide.

  • International shipping: Fees vary depending on destination, weight, and size. The final amount will be displayed at checkout.

Customs Duties & Import Charges

1. United States Orders (Prepaid / DDP)

For shipments to the United States, estimated customs duties, import taxes, and customs clearance-related charges are calculated in advance and collected at checkout.

  • The Company will pay such duties and clearance-related charges to the carrier and/or customs authorities on behalf of the customer.

  • Customers in the United States will not be required to pay additional customs duties upon delivery, except in cases where customs authorities impose unexpected assessments beyond the prepaid amount.

  • In rare cases where actual assessed charges differ significantly from the prepaid amount, the Company reserves the right to request payment of the difference or issue a refund of any overpaid amount.

2. All Other Countries (Customer Responsibility / DDU)

For international shipments to countries other than the United States, customs duties, import taxes, and customs clearance fees may apply depending on local regulations.

  • Responsibility: All such charges are the responsibility of the purchaser (the customer) and must be paid directly to the carrier or customs authorities upon request.

  • Estimates: The Company cannot provide advance estimates of customs duties or import taxes for destinations outside the United States.

Important Notes

  • Restriction on Complimentary Items (Beeswax Cream): Please be advised that for orders shipped to the United States, we are unable to include the complimentary beeswax cream (normally provided as a maintenance service) due to import regulations regarding biological/agricultural materials. Only the main product will be shipped. We appreciate your understanding.

  • Delays: Delivery may take longer than expected due to customs inspections or local delivery conditions.

  • Regulations: Certain products may not be deliverable depending on the import regulations of each country. In such cases, the Company reserves the right to cancel the order.

  • Non-payment: If customs duties are not paid (for destinations outside the United States), the shipment may be returned or disposed of. In such cases, the Company cannot refund the product price or shipping fees.